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Anauê Brasil Exchange and Return Policy
Anauê Brasil is committed to offering quality products, aiming at the complete satisfaction of its customers. This exchange policy is in full compliance with the Consumer Protection Code ( Law No. 8,078 , of September 11, 1990 ), ensuring transparency and respect in consumer relations.
General conditions
1. Exchange due to Regret or Withdrawal: The customer has the right to request the exchange of the product within 7 (seven) calendar days after delivery, in accordance with article 49 of the CDC, without the need to justify the reason for withdrawal.
2. Exchange due to Defect: In the case of products with obvious or easily identifiable defects, the customer may request an exchange within 30 days for non-durable products and 90 days for durable products, counting from the date of receipt of the product, in accordance with articles 26 and 27 of the CDC.
3. Product Conditions for Exchange: For the exchange to be accepted, the product must be returned without signs of use, in the original packaging, accompanied by all accessories, manuals and invoice.
Exchange Procedures
1. Request: The exchange request must be made through customer service (SAC), by email anaue.redessociais@gmail.com or another channel provided by the company, informing the order number, the customer's personal data and the reason for the exchange.
2. Analysis of the request: Anauê Brasil reserves the right to analyze the exchange request and, if the product does not meet the conditions described above, the company may refuse the exchange.
3. Logistics: After the exchange is approved, instructions will be provided for returning the product, including, if applicable, coverage of shipping costs.
Product exchange
After receiving and checking the returned product, Anauê Brasil will exchange it for another product of equal value, subject to availability in stock. If the product desired for exchange has a higher value, the difference will be required to be paid.
Final provisions
This policy is subject to change without notice, and it is the customer's responsibility to periodically check for any updates. If you have any questions or require further information, please contact us at anaue.redessociais@gmail.com.
Fine Dulce de Leche Liqueur
A harmonious combination of traditional Dulce de Leche from the farms of Minas Gerais and authentic 100% Agave Tequila from the Jalisco region of Mexico. The name Anauē, inspired by the Tupi-Guarani greeting that means "Welcome", is an invitation to celebrate the union of peoples and cultures.
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Anauê Brazil
anaue.redessociais@gmail.com
CNPJ 57.645.422/0001-31
CPF 076.150.886-40
Our Exchange and Refund Policy